Return Policy

At Regalia Rings, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy to ensure your peace of mind. Please review the following guidelines for returns:

1. Eligibility:

   • To be eligible for a return, your item must be unused, in its original condition, and returned in the original packaging. Customized or personalized items are not eligible for return unless they are defective or damaged upon receipt.

2. Time Frame:

   • You may return your purchase within [number] days of receiving your order. After [number] days, unfortunately, we cannot offer you a refund or exchange.

3. Return Process:

   • To initiate a return, please contact our customer service team at [contact email] with your order number and reason for return. Our team will provide you with instructions on how to return your item.

4. Return Shipping:

   • Customers are responsible for return shipping costs unless the item received is defective or damaged. We recommend using a trackable shipping service and purchasing shipping insurance for your return package, as we cannot guarantee that we will receive your returned item.

5. Refunds:

   • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] business days.

6. Exchanges:

   • If you would like to exchange your item for a different size or style, please contact our customer service team to arrange an exchange. Exchanges are subject to availability.

7. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will gladly provide a replacement or issue a refund for the defective item.

8. Non-Returnable Items:

   • Certain items are non-returnable, including gift cards, personalized or customized items (unless defective), and items purchased during clearance or sale events.

9. International Returns:

   • International returns are subject to the same guidelines as domestic returns. However, please note that customers are responsible for any additional customs duties or taxes associated with returning items from outside the country.

If you have any questions or concerns about our return policy, please don't hesitate to contact us. We're here to help make your shopping experience with Regalia Rings as enjoyable as possible.